Refund policy

Return & Refund Policy

Last Updated: October 25, 2026

At CozyDesk™, we want you to feel confident in your purchase. Please review our return and refund policy before placing an order.

1. 30-Day Return Policy

We accept eligible return requests within 30 days of the date your order is delivered.

To qualify for a standard return:

• The item must be unused, undamaged, and in its original condition.
• The item must include its original packaging, accessories, and components.
• Proof of purchase, such as your order number, must be provided.
• The return request must be submitted within 30 days of delivery.

Items showing signs of use, stains, odors, physical damage, unauthorized modifications, or missing components may be ineligible for a standard return.

These conditions do not limit your rights regarding defective, damaged, or incorrectly supplied products.

2. How to Request a Return

To initiate a return, contact CozyDesk.co@outlook.com with:

• Your full name and order number.
• The reason for your return.
• Photos of the product and packaging, if relevant to the issue.

Our support team will review your request and provide instructions.

Please do not return products without contacting us first. Unauthorized returns may experience processing delays.

The appropriate return address will be provided after your return is approved. Do not send returns to the address shown on the original shipping label unless instructed.

3. Return Shipping Costs

For standard returns due to a change of mind, personal preference, or ordering the wrong color, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as customers are responsible for ensuring their return reaches the designated return location.

If we confirm that an item arrived defective, damaged, or incorrect, CozyDesk™ will provide an appropriate remedy at no additional cost to the customer, including any necessary return shipping.

Original shipping charges are generally nonrefundable for standard change-of-mind returns, except where required by law.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your product arrives damaged, defective, or incorrect, contact CozyDesk.co@outlook.com as soon as possible, preferably within 7 days of delivery.

Include your order number, a description of the issue, and clear photos or a short video where appropriate.

We will investigate and arrange an appropriate resolution, which may include a replacement, return, or refund.

The suggested 7-day reporting period helps us investigate shipping and fulfillment issues promptly. It does not eliminate applicable rights for defects discovered later.

5. Non-Returnable Items

The following are generally ineligible for standard change-of-mind returns:

• Products that have been used, washed, stained, or damaged after delivery.
• Products missing original accessories or essential components.
• Products altered, modified, or improperly handled.
• Items returned outside the 30-day return window.
• Items purchased as final sale, where clearly identified before purchase and permitted by law.

Products with verified manufacturing defects or other issues covered by applicable consumer protection laws will be handled separately.

6. Bundle Purchases

For purchases involving multiple CozyDesk™ cushions, such as 2-pack or 3-pack bundles, refunds for eligible partial returns will be calculated based on the promotional pricing terms of the original order.

Any applicable bundle discount adjustments will be explained before the return is finalized.

Customers will never be refunded less than the amount permitted under applicable law.

7. Refund Processing

Once your returned item is received and inspected, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method, generally within 5–10 business days after approval, subject to applicable legal requirements.

Your bank or payment provider may require additional time to display the refund.

We do not guarantee refunds before an eligible return has been received and evaluated, except where a refund is required without a return.

8. Order Cancellations

If you need to cancel an order, contact CozyDesk.co@outlook.com as soon as possible.

We will attempt to accommodate cancellation requests before an order enters fulfillment or ships. However, cancellation cannot be guaranteed once processing has begun.

If your order has already shipped, the standard return process may apply.

This does not affect cancellation or refund rights required by applicable law, including rights relating to shipping delays or unfulfilled orders.

9. Delivery Issues

If your tracking information indicates delivery but you cannot locate your package, please contact us promptly.

We may review tracking information, delivery confirmation, carrier records, and other relevant evidence to investigate the issue.

A delivered tracking status alone does not automatically determine the outcome of a missing-package claim. Each case will be evaluated based on the available evidence and applicable consumer protections.

10. Fraudulent or Abusive Claims

CozyDesk™ reserves the right to investigate suspicious or inconsistent return requests, including claims involving altered documentation, false damage reports, or attempts to obtain duplicate refunds.

We may request reasonable supporting information and deny claims that are demonstrably fraudulent or do not meet the applicable return conditions.

Nothing in this policy restricts a customer’s lawful right to dispute a transaction with their payment provider or exercise rights under consumer protection laws.

11. Contact Us

For questions about returns, refunds, cancellations, or order issues, please contact:

CozyDesk™ Customer Support

Email: CozyDesk.co@outlook.com

We aim to respond to customer inquiries within 1–2 business days.

We appreciate your understanding and thank you for shopping with CozyDesk™.