Shipping policy

Shipping Policy

Last Updated: October 25, 2026

Thank you for shopping with CozyDesk™! We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy before placing your order.

1. Order Processing

All orders are typically processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays.

During periods of high demand, holidays, or promotional events, processing may take longer than usual.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

2. Estimated Shipping Times

Our estimated shipping timeframe is:

7–14 business days after dispatch.

Please allow an additional 1–3 business days for order processing.

These are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, customs clearance, weather conditions, and other circumstances outside our reasonable control.

3. Order Tracking

Once your order ships, we will send you a shipping confirmation email containing tracking details, when available.

Please allow 24–72 hours for tracking information to update after dispatch.

If you experience difficulties tracking your package, contact us at CozyDesk.co@outlook.com.

4. Shipping Delays

While we strive to meet our estimated delivery times, occasional delays may occur.

If we become aware of a significant delay affecting your order, we will notify you and provide an updated shipping estimate.

If we cannot ship your order within the promised timeframe, we will provide the notices and cancellation or refund options required by applicable law.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details at checkout.

If you notice an error in your shipping address, please contact us immediately at CozyDesk.co@outlook.com.

We will make reasonable efforts to update your information before shipment, but changes cannot be guaranteed once the order has entered fulfillment.

Additional shipping charges caused by an incorrect address may apply where permitted by law and clearly disclosed.

6. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please check around your delivery location and with household members or building management.

If your package remains missing, contact us so we can investigate with the shipping carrier.

Each claim will be evaluated based on tracking records, delivery evidence, and the circumstances of the shipment.

Where required by applicable law, we will provide an appropriate replacement or refund.

7. Damaged Packages

If your order arrives damaged, please contact CozyDesk.co@outlook.com as soon as possible.

Include your order number and photographs of the damaged item and packaging, if available.

We will review the issue and arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

8. Multiple-Item Orders

Orders containing multiple CozyDesk™ cushions may occasionally be shipped in separate packages.

If your order arrives in multiple shipments, tracking details may be provided separately.

There is no additional shipping charge solely because we choose to split an order into multiple packages.

9. Contact Information

For shipping questions, order updates, or delivery concerns, please contact:

CozyDesk™ Customer Support

Email: CozyDesk.co@outlook.com

We aim to respond to customer inquiries within 1–2 business days.

Thank you for choosing CozyDesk™!